Case Study: Star Pubs & Bars improves compliance and saves time with Shield Safety Group

Star Pubs & Bars - Customer Case Study

Star Pubs & Bars, part of The HEINEKEN Company and one of the UK’s largest pub operators, needed a more efficient, cost-effective way to manage compliance across nearly 2,700 sites. With a paper-based system, they had no central view of compliance and spent significant time physically checking locations, copying documents, and printing policies. They turned to Shield Safety Group for support, including its Compliance Centre software, Safety Advice Line, and food, health, and safety services.

Shield Safety Group implemented its Compliance Centre and wider consultancy and support package to give Star Pubs & Bars better oversight, policy communication, and day-to-day compliance guidance. The result was a much more robust and proactive compliance culture, with compliance checks reduced to a single login and taking around 20 minutes and 60 seconds, while administration became easier to manage across all sites. Star Pubs & Bars also reported improved confidence from EHOs and significant time savings, helping reduce internal pressure and improve productivity.

Star Pubs & Bars

Kevin Robertson

Health, Safety & Operational Compliance Manager