Case Study: Arizona Public Service achieves major time savings and better reporting with Shibumi

Why Arizona Public Service Runs its Continuous Improvement Program on Shibumi

Arizona Public Service (APS), a mid-sized electric utility, sought to drive operational efficiency and save employees time by implementing a lean, continuous improvement program. To tackle this challenge, they partnered with Shibumi to gain a unified view of improvement opportunities across their historically siloed business units.

By implementing the configurable Shibumi platform, APS transformed its financial forecasting and procurement work processes. The solution provided massive time savings, enhanced real-time reporting that impressed executives, and enabled the tracking of over 300 active opportunities—7.5 times more than initially expected. Shibumi became the single source of truth for program performance, delivering peace of mind and significant efficiency gains.

Arizona Public Service

Tiffany Dorris

Customer Affordability Team