Case Study: Ciracom Cloud achieves 95% billing accuracy with SherWeb

Ciracom Cloud improves billing accuracy by 95% with SherWeb

Ciracom Cloud, a Virginia-based IT solutions provider, was struggling with the complex and antiquated billing and licensing models for Microsoft products like Hosted Exchange and Office 365. The president, Amy Rutt, faced significant challenges with cash flow as they were forced to front costs for customers due to billing in arrears, and they spent excessive time explaining the complicated system to clients. They also found it difficult to get timely support and license quotes from Microsoft and traditional distributors.

By switching to SherWeb's Partners First program, Ciracom Cloud found a solution. SherWeb simplified the process with real-time billing and made license management quick and easy, such as upgrading a customer's plan in minutes. This partnership drastically improved Ciracom's operational efficiency. Most notably, SherWeb's technology improved Ciracom Cloud's billing accuracy for managing Microsoft licenses by an impressive 95%, saving them a great deal of time and allowing staff to focus more on helping their clients.

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