Case Study: Taxis Verts achieves faster dispatch and higher automation with Sherlock Taxi

Taxis Verts achieves 95% auto-allocation with Sherlock Taxi

Taxis Verts, a leading taxi company in Brussels, faced operational challenges with its previous dispatch system, including a lack of transparency in job allocation, difficulty accessing data, and an unreliable customer app. Following its merger with Sherlock client Husk, the company turned to Sherlock Taxi dispatch software for a solution.

Sherlock implemented its taxi dispatch system for Taxis Verts' large fleet, ensuring a smooth transition with extensive pre-launch training and a staged rollout. The results were significant, including a 95% auto-allocation of trips, a 30% reduction in driver arrival time to pick-ups, and a 50% increase in IVR bookings. Sherlock's flexibility was further proven by rapidly developing new integrations and features to support Taxis Verts' new national contract with SNCB.

Taxis Verts