Case Study: A&B Taxis increases driver earnings by 30% with Sherlock Taxi dispatch software

Increasing Driver Earnings By 30% On Average Through Efficient Allocation

A&B Taxis is a taxi operator that had grown from 50 cars to 180 vehicles and was looking to modernize its dispatch operation after years of using older systems. It faced challenges around efficient allocation, driver shortages after Covid, and the need to handle busy pickup locations more fairly, which led it to look for Sherlock Taxi dispatch software and its advanced dispatch logic.

Sherlock Taxi implemented and configured its dispatch system for A&B Taxis, including a custom “supermarket logic” feature to improve pickup sequencing in busy locations. The results were strong: driver earnings rose by 30% on average, customer app reviews improved from 2.6 to 4.7, and web portal bookings increased from fewer than 10 per week to 150 per week without marketing, while the business also gained better automation and efficiency.

A&B Taxis

Gary Brand

Owner