Case Study: Prescott Area Pet Emergency Hospital achieves 100% records completion, 2-hour daily doctor time savings and 13% revenue growth with Shepherd

Prescott Area Pet Emergency Hospital - Customer Case Study

Prescott Area Pet Emergency Hospital was struggling with record backlogs, long after‑shift documentation, staff stress, and missed charges. To fix these issues they adopted Shepherd’s clinical documentation and charging software to streamline notes and billing in real time.

Using Shepherd, PAPEH completed 100% of records by the end of a doctor’s shift (pending labwork), doctors reported leaving about 2 hours earlier per shift, and the practice saw an average 13% revenue increase over six months. Shepherd’s automatic charge capture and ease of use also drove a substantial decrease in staffing costs and eliminated the backlog that had been harming clinician satisfaction and client service.

Prescott Area Pet Emergency Hospital