Case Study: Gerber Gear achieves instant member verification and faster Pro Program access with SheerID

Gerber Gear - Customer Case Study

Gerber Gear, an Oregon-based maker of knives, multi-tools and outdoor equipment with nearly 80 years of heritage, launched the Gerber Pro Program to give public service members exclusive access and pricing on American-made gear. The program relied on an in-house verification process for eligibility that frequently took days, creating delays and a poor experience for customers who expected faster access.

To solve this, Gerber partnered with SheerID to move verification online, cutting approval times from days to minutes and removing the need for internal manpower. Customers verify affiliation through a simple, SheerID-hosted form that collects only non-sensitive information, enabling near-instant access to Pro Program pricing and products for military members and first responders.

Gerber Gear