Case Study: United Auto Credit cuts back-office processing time and boosts collector productivity with Shaw Systems loan servicing platform

United Auto Credit - Customer Case Study

United Auto Credit, a California-based non-prime automotive lender, faced high back-office costs and time-consuming manual work while running an unstable AS/400 loan servicing package. To improve stability and make integrations easier with payment channels, repossession services and its customer website, United Auto Credit selected Shaw Systems’ loan servicing platform for its open architecture and Microsoft SQL Server support.

Using the Shaw Systems loan servicing platform, United Auto Credit developed more than 40 interfaces — including a payment engine linking Western Union, MoneyGram and others, an automated RDN repossession interface, web services for its customer site, two-way texting with Solutions by Text, DRN vehicle-location feeds, and a 24x7 monitoring system tied to PagerDuty. The result: most manual processing was eliminated, collector productivity rose substantially, customer updates and payment history now sync instantly, repossession and communication actions occur automatically on payment, interface problems are resolved in an average of 14 minutes, and back-office processing costs were significantly reduced.

United Auto Credit

Warren W. Hart

Director of Enterprise Architecture