Case Study: Bank of Hawaii improves recovery rates and reduces delinquencies with Shaw Systems' SPECTRUM loan servicing

Bank of Hawaii Chooses Shaw SPECTRUM Loan Servicing System

Bank of Hawaii selected Shaw Systems to license the on-site SPECTRUM RECOVERY and COLLECTIONS loan management software to expand its recovery and collections capabilities across the Hawaiian Islands, Guam, Saipan, Palau, and American Samoa. The bank’s challenge was to strengthen automated decision strategies and improve recovery rates while minimizing delinquency across a diverse portfolio of consumer lending products.

Shaw Systems implemented SPECTRUM RECOVERY and COLLECTIONS with automated decisioning and end-to-end account lifecycle automation to streamline collections workflows. Shaw Systems’ solution is designed to improve recovery rates, reduce delinquency and boost operational efficiency, delivering measurable improvements in recovery performance and faster, more consistent collections processes for Bank of Hawaii.

Bank of Hawaii