Case Study: Urbanova boosts occupier satisfaction across 9 office buildings with Sharry

How Urbanova Increased Occupier's Satisfaction Across 9 Office Buildings

Urbanova Inmobiliaria, a leading real estate developer in Peru, sought to enhance the workplace experience and boost occupier satisfaction across its portfolio of Class A office buildings. Their challenge was to create a more innovative and connected environment, improving well-being and productivity while streamlining facility management and communication with tenants. To address this, they partnered with vendor Sharry to implement its white-labeled workplace experience platform, named Spazio.

Sharry's solution provided a comprehensive tenant engagement app that integrated with the Brivo access control system, offering features like a mobile access badge, self-managed visitor systems, and amenity booking. The implementation led to a significant increase in user satisfaction, with the Net Promoter Score rising from 67 to 77. Crucially, Urbanova surpassed its adoption rate goal, achieving 65% and helping to reduce the portfolio's vacancy rate to under 10%, a key metric that demonstrated the solution's positive impact on their business.

Urbanova

Melissa Silva

Technical Product Owner