Case Study: Five Star Credit Union improves agent confidence and member support with SharpenCX

Five Star Credit Union adds 54,000-member support in one week with Sharpen

Five Star Credit Union needed to quickly replace its call center solution after its previous vendor faced organizational challenges and threatened to terminate service. The credit union required a reliable platform to maintain support for its 54,000 members and sought a provider that could ensure a smooth implementation. Five Star chose the SharpenCX platform from vendor Sharpen for its rapid deployment capabilities and the knowledgeable team behind it.

Sharpen implemented its solution seamlessly, allowing Five Star to add multiple departments to the call center within a week. Using Sharpen's Performance Tiles, agents could track their own performance, leading to a more competitive team and improved service within the first 90 days. The solution provided robust performance data that helped managers better coach their team and increase agent confidence. Sharpen also provided reliable support and integrated a requested core system functionality, establishing a true partnership.

Five Star Credit Union