Case Study: Bankers Life boosts omnichannel recruiting performance with Sharpen

Bankers Life boosts average calls by 46% with Sharpen

Bankers Life, a national insurance and investment company, faced significant challenges with its previous contact center platform. The system used by its enterprise recruiting center was unstable, inefficient for recruiters, and offered no real-time oversight or coaching capabilities for supervisors, hindering the company's ability to recruit high-quality insurance agents effectively.

By implementing the Sharpen contact center platform, Bankers Life gained stability, an intuitive user interface, and powerful real-time reporting. Sharpen provided efficient omnichannel outreach, including outbound dialing and SMS. The results were substantial: a 46% increase in average calls per hour per recruiter, a 163% increase in interview show-ups, and supervisors saving over 10 hours weekly on administrative tasks. Sharpen's solution directly contributed to a 24% increase in contracts influenced by the recruiting center.

Bankers Life