Case Study: Chrome Battery reduces phone costs and improves call quality with Sharpen

An online retail company needed to reduce the cost of long distance phone calling and make managing their phone service easy

Chrome Battery, an online battery retailer based in Carmel, Indiana, needed a better phone system after switching from analog phones to VoIP and facing dropped calls, high long-distance charges, and limited ability to manage features. The company turned to Sharpen, via Cost Effective Consulting Group, to find a VoIP solution that could support nationwide sales and customer service calls more reliably.

Sharpen implemented an intuitive cloud-based VoIP service with unlimited local and long-distance calling, voicemail-to-email, call transferring, and a web portal for managing extensions and monitoring calls. With Sharpen’s app and live call management portal, Chrome Battery improved call handling and service quality, eliminated dropped calls, and gave administrators easier control; the company now saves up to $200 per month and has reduced total cost of ownership by more than 50 percent.

Chrome Battery

Deanna Holland

office manager