Case Study: Dittoe PR achieves reliable, flexible call management with Sharpen

An Indiana-based public relations agency needed a functional phone system that was to easy manage

Dittoe PR, an Indiana-based public relations agency, was struggling with dropped calls, limited VoIP functionality, and slow, error-prone administrative tasks like adding extensions. The company needed a phone system that was easier to manage and more flexible, and its external IT provider recommended Sharpen.

Sharpen implemented its cloud-based phone system and web portal, app.Sharpencx.com, giving Dittoe PR control over extensions and administrative changes without outside help. With features like Find Me, call routing, and voicemail-to-email, Sharpen eliminated dropped calls, improved call handling, and helped Dittoe PR stay connected to clients and the media more effectively.

Dittoe PR

Eric Kokonas

Senior Account Manager