Case Study: onPeak achieves scalable, efficient customer service with Sharpen

A Chicago-based event housing company migrated from a timeworn on-premise system to Sharpen’s cloud-native platform

onPeak, an event housing company with 200 employees across four U.S. locations, needed a more flexible and scalable way to support its growing customer service operation. Its legacy on-premises call center/PBX setup was cumbersome, costly to maintain, limited by geography, and surrounded by too many underused support contracts, making it hard to scale and modernize. onPeak turned to Sharpen’s cloud-native contact center solution.

Sharpen helped onPeak consolidate telephony into a single cloud platform, replacing multiple invoices, servers, and office-specific phone systems with one prepaid service. The change reduced monthly billing from 13 invoices to one, eliminated server rentals, simplified agent workflows to just a laptop and headset, and improved resiliency through AWS-based infrastructure. With Sharpen, onPeak scaled more easily across the country, improved efficiency, boosted employee satisfaction, and strengthened customer relationships.

OnPeak

John Hunt

Senior Director of Operations