Case Study: YMCA Cardiff Group improves collaboration and future-proofs IT with Sharp Business Systems UK's Microsoft 365 migration and proactive support

YMCA Cardiff Group boosts hybrid collaboration with Sharp and 24/7 IT support

YMCA Cardiff Group, a community charity and social landlord in South Wales, faced challenges with a reactive and impersonal IT support relationship, lacking proactive management of their entire IT infrastructure. They partnered with Sharp Business Systems UK for its Complete IT Manager (CITM) service, seeking a person-centric provider for full IT support.

Sharp implemented a full systems review, conducted a managed migration to Microsoft 365, and provided proactive support via a dedicated Technical Consultant and helpdesk. The results included improved collaboration and hybrid working with cloud-based tools, a clear IT roadmap for budgeting, and peace of mind with reliable support. Sharp's solution freed the customer's team to focus on core responsibilities, with the relationship proving so valuable that onsite consultant days were increased.

YMCA Cardiff Group