Case Study: GearSource achieves stability and marketplace growth with Sharetribe

GearSource cuts take rate to 11% and survives three re-platforms with Sharetribe

GearSource, a marketplace for professional audio, video, lighting, and staging equipment, faced a significant challenge after operating for nearly two decades. Following a realization that their business was a marketplace, they attempted to move off an antiquated ColdFusion platform. This led to three failed re-platforming attempts in three years, which were unreliable and hindered their ability to scale and automate their high-touch, high-value operations.

The company found a solution with Sharetribe, which provided an unbelievably solid and reliable platform. This allowed GearSource to significantly increase automation, reduce manual intervention, and successfully embrace a true marketplace model. As a result, they were able to lower their average take rate from around 22% to a blended average of 11%, facilitating growth and allowing them to thrive with an average order value of approximately $20,000.

GearSource