Case Study: LagerboxFyn achieves a hybrid self-storage booking journey with Sharefox

LagerboxFyn unifies four locations with Sharefox for 24/7 online bookings

LagerboxFyn, a family-owned self-storage operator on the Danish island of Fyn, faced the challenge of serving two distinct customer segments: a younger demographic that expected fully digital booking and an older one that valued personal, trust-building contact. They needed a solution that would not force every customer through a single flow, risking alienation. To address this, they turned to Sharefox's online booking and payment software.

Sharefox implemented a hybrid customer journey, allowing customers to either book and pay for storage units online or schedule an in-person viewing through the same system. This solution preserved the personal service for trust-driven customers while efficiently capturing digital-first renters. The results for LagerboxFyn included a modern, segmented customer journey serving multiple generations, reduced manual coordination across their four locations, and a single overview of availability and bookings, creating a stronger foundation for local expansion.

LagerboxFyn