Case Study: Volunteers of America Texas achieves faster veteran reintegration and 15% higher client retention with ShareFile E-Signature

Veteran Reintegration Program serves clients faster with ShareFile® e-signature

Volunteers of America Texas needed a way to keep its Homeless Veterans Reintegration Program running during the pandemic, when in-person signatures were no longer possible. Using ShareFile e-signature, the team could still onboard and process veterans through a large 40-page packet while improving accessibility for staff and clients.

ShareFile helped Volunteers of America Texas digitize signatures, speed up request approvals, and reduce the time and cost of commuting for document collection. The result was a 15% increase in client retention thanks to faster onboarding and fulfillment, along with quicker service delivery and a clearer path toward paperless operations.

Volunteers of America

Zella Richards

Veterans Outreach Coordinator