Case Study: Golden Plains Credit Union achieves faster, more efficient indirect lending with ShareFile

Revolutionizing Indirect Lending for Kansas-based Credit Union with ShareFile®

Golden Plains Credit Union, a Kansas-based credit union with 14 locations, was struggling with a slow, manual indirect lending process that relied on printed loan packets, handwritten forms, overnight shipping, faxing, and repeated back-and-forth with dealers. To improve security, efficiency, and the customer experience, Golden Plains turned to ShareFile for a more streamlined way to manage and share loan documents.

With ShareFile, Golden Plains digitized the loan packet workflow so dealers could securely download and upload documents in one place, while the credit union gained visibility into document activity and eliminated paper handling. ShareFile helped Golden Plains cut indirect loan servicing time by at least one day, reduce costs by removing shipping and faxing, and improve dealer and customer satisfaction through faster loan processing.

Golden Plains Credit Union

Dustin Bailey

SVP of Indirect Lending