Case Study: Trademark Threads achieves faster, error-free order fulfillment with ShareFile

New Kensington-based sustainable workplace finds document workflow efficiency success

Trademark Threads, a sustainable printing and embroidery business in New Kensington, Pennsylvania, struggled with handwritten and email-based order processes that caused miscommunication, manual approvals, and growing errors as the company expanded. Using ShareFile and its document feedback and approvals tools, the customer needed a more reliable way to collect logos, manage artwork approvals, and reduce order mistakes while keeping customer communication simple.

ShareFile helped Trademark Threads digitize and centralize the workflow, moving logo submissions to the website and keeping approvals in one place instead of scattered across emails. The result was nearly zero order errors, a paperless fulfillment process, order turnaround reduced by days, and higher customer satisfaction and loyalty. Trademark Threads also extended the improvement with Podio, a ShareFile product, to streamline internal project management and further cut fulfillment time.

Trademark Threads

Michael Wentzel

Owner