Case Study: New England Community Medical Services improves patient experience with ShareFile

Improving the patient experience with ShareFile

New England Community Medical Services (NECMS), a provider of assisted living and long-term care in the greater Boston area, needed a better way to manage patient onboarding, medical records, order requests, and internal files while staying secure and HIPAA compliant. The team turned to ShareFile to replace fragmented, manual workflows and improve both staff efficiency and the patient experience.

With ShareFile, NECMS digitized and secured records, used e-signature workflows for patient onboarding, and created one system for internal and external document handling. The results included streamlining more than 100 onboarding packets a week, speeding up service and approvals, and maintaining operations during an office flood because files were safely stored in the cloud. ShareFile also helped NECMS reduce risk, improve visibility, and keep work moving remotely without disruption.

New England Community Medical Services

Elizabeth Camacho

Director of Finance & Administration