Case Study: City of Hilliard achieves scalable door-to-door transit for seniors and residents with disabilities with SHARE Mobility

City of Hilliard boosts trips per driver 48% with SHARE Mobility

The City of Hilliard, Ohio, needed a reliable door-to-door transit service for its seniors and residents with disabilities. Their previous approach relied on manual, phone-based scheduling and disconnected tools, which led to missed trips and created immense pressure on staff. The challenge was to find a software solution that could handle advance booking and create efficient daily routes without requiring constant dispatcher involvement.

SHARE Mobility provided a single platform for booking, routing, dispatch, and rider communication. This solution automated scheduling and optimized daily routing, which led to a 48% year-over-year increase in trips per driver. Since launch, the Hilliard Express program run by SHARE Mobility has delivered over 11,000 rides, with wheelchair trips representing 30% of all trips as the service's accessibility grew.

City of Hilliard, Ohio