Case Study: Fortune 500 Retailing Company eliminates automated gift card fraud with Shape Security

Fortune 500 Retailer Company - Customer Case Study

A Fortune 500 Retailing Company with a $5B gift card program was struggling with massive automated account takeover attempts. Attackers used spilled credentials, bots, and web proxies to hijack customer accounts and steal gift card balances, with fraudulent logins exceeding a million per day and making up more than 90% of login traffic. Traditional defenses like WAFs, IP reputation feeds, and fraud analytics were unable to stop the attacks.

Shape Security deployed its ShapeShifter solution to block malicious bots and credential stuffing attacks in real time. Working with the retailer’s team, Shape Security went live in about two weeks and completely eliminated account hijackings, saving tens of millions of dollars in fraud losses and chargeback fees while reducing customer support calls.