Case Study: Good Samaritan Hospital streamlines ECM workflows with Shamrock Solutions

Good Samaritan Hospital - Customer Case Study

Good Samaritan Hospital, a 408-bed tertiary care facility in Los Angeles, had relied on Perceptive Content (then imageNow) for more than a decade, but its IS/IT team struggled to keep the enterprise content management system running efficiently after losing its dedicated administrator. The hospital needed help simplifying a “very ugly and messy” integration between its radiology systems and MEDITECH EHR, while also reducing the time and expertise required to manage the platform internally.

Shamrock Solutions stepped in to provide ongoing support, remote administration, and project collaboration, helping Good Samaritan Hospital clean up the Perceptive Content integration, eliminate unnecessary workflow steps, and leverage HL7 ADT events to automate document flow. As a result, the hospital moved from reactive system maintenance to a more proactive ECM strategy, freed up internal resources, and positioned Perceptive Content to deliver greater value across departments such as radiology, scheduling, and registration.

Good Samaritan Hospital

Craig Bremner

Information Systems Project Leader