Case Study: Vitruvian improves user feedback and crash reporting with Shakebugs

Vitruvian resolves hundreds of issues faster with Shake

Vitruvian, a leading fitness app, needed a more cost-effective and user-friendly tool than their previous solution to collect user feedback, feature requests, and crash reports. Their key challenge was to strengthen user relationships by acting on feedback faster and understanding the full range of user issues. They turned to Shakebugs and implemented its Shake SDK for bug and crash reporting.

By using Shakebugs, Vitruvian accelerated its issue resolution, creating a dynamic feedback loop that has led to hundreds of successfully addressed issues. The Shakebugs solution, including its Slack integration, increased user engagement and empowered the team to prioritize improvements based on immediate user feedback, solidifying their position as an industry leader.

Vitruvian