Case Study: Blossom Social saves 10 developer hours a week with Shake

Blossom Social saves 10 developer hours each week with Shakebugs

Blossom Social, a finance company based in Vancouver, faced a significant challenge with its manual bug reporting process. Co-founder and CEO Maxwell Nicholson was spending up to 10 hours each week troubleshooting issues, a resource-intensive task that involved waiting for screenshots and struggling to get detailed information from users. They required a user-friendly bug reporting tool that integrated with their existing Jira workflow to expedite fixing bugs in production.

By implementing Shake's bug reporting SDK, Blossom Social gained instant access to detailed logs, reports, screenshots, and screen recordings. The Shake solution integrated seamlessly with Jira, sending pre-filled tickets directly to the project board and streamlining the team's workflow. This saved the team between 5-10 developer hours per week and allowed them to process 4-5 reports more swiftly each week, resulting in faster bug resolution and more efficient QA processes.

Blossom Social