Case Study: Wikicampers enhances rental protection and customer satisfaction with Seyna and Marsh

Wikicampers achieves 100% booking-process insurance integration with Seyna

Wikicampers, a French platform for leisure vehicle rentals between private individuals, needed a comprehensive insurance program to secure rentals for its community. Their challenges included seamlessly integrating coverage into the booking process, customizing it for both renters and owners, and protecting high-value vehicles. They partnered with broker Marsh and vendor Seyna to co-construct a solution using Seyna Insurance.

Seyna implemented a tailor-made affinity travel insurance product that was fully integrated into Wikicampers' customer journey. The solution included all-risk cover with optional levels and was designed for actual use, with a feedback loop for continuous improvement. The results included 100% integration into the booking process, reduced deductibles for optimum cover, and a sharp rise in customer satisfaction due to rapid claims processing.

Wikicampers