Case Study: Comcast Business achieves real-time performance visibility with SevOne

Comcast Gains Performance Visibility with SevOne

Comcast Business, part of Comcast’s nationwide network operations, needed a better way to track performance across thousands of devices and service teams without the delays and server strain of its legacy monitoring tool. The company wanted real-time visibility into device health, faster troubleshooting, and the ability to connect technical data to overall service quality.

Comcast Business chose SevOne’s Performance Appliance Solutions to replace its older platform. SevOne enabled real-time reporting, deeper device visibility, and distributed access that let many users run reports without impacting others. The rollout took just two weeks, a proof of concept quickly certified key infrastructure components, and report retrieval improved from three to four hours to just two to five seconds, helping Comcast Business diagnose and resolve issues much faster.

Comcast Business

Jeff Gill

Senior director of network surveillance