Case Study: Chaqwa boosts self-service and reduces customer inquiries with Seven Peaks Software

Chaqwa serves over 1,500 restaurants with Seven Peaks Software

The customer, Chaqwa, which is Coca-Cola's high-quality coffee brand, faced a challenge with the maintenance of its coffee machines. There was a lack of easy access to instructions, leading to a high number of customer inquiries. Chaqwa partnered with Seven Peaks Software to develop a self-service application to address this.

Seven Peaks Software designed and developed a mobile app for iOS and Android. The solution involved systematically managing content through a modern CMS, allowing end-users to choose their machine, access cleaning videos, solve error messages, and upgrade their coffee knowledge. This enabled a greater degree of self-service, which contributed to fewer customer inquiries for Chaqwa.

Chaqwa