Case Study: City of Elgin transforms citizen engagement with Seven Hills Technology's custom digital platform

City of Elgin powers citizen engagement with Seven Hills Technology and 250k+ payments made

The City of Elgin, a major Illinois municipality, sought to improve civic engagement for its 110,000 residents. Their challenge was to create an all-in-one digital solution that would allow citizens to perform most government functions from home, moving beyond their existing Salesforce Community Cloud system. Seven Hills Technology was engaged to develop this platform.

Seven Hills Technology built a completely custom mobile and web platform featuring Firebase authentication and custom integrations for services like bill payments and permits. The solution led to significant citizen adoption, processing over 250,000 payments and more than 2,000 311 reports. The vendor's work successfully transformed the city's digital landscape for seamless citizen interaction.

City of Elgin