Case Study: Directive Communications Systems streamlines client appointment booking with Setmore

Solving digital distress with DCS

Directive Communications Systems (DCS), a digital asset succession management company, faced the challenge of scheduling sensitive consultations with clients who were often grieving or time-pressured professionals. Their previous manual email-based booking process was inefficient and lacked compassion for clients during difficult times. They needed a simple and convenient online appointment booking system to humanize their service.

By implementing Setmore's online scheduling software, DCS provided clients with an easy-to-use booking page that displayed real-time availability across time zones. This solution saved valuable time for both clients and DCS staff by eliminating administrative back-and-forth. The CEO highlighted Setmore's responsive, human customer support as a critical asset, which allowed for quick problem-solving and reinforced the company's people-first approach, ultimately making their essential service more accessible and efficient.

Directive Communications Systems

Lee Poskanzer

CEO and Founder