Case Study: Odeyalo streamlines studio appointments and retail bookings with Setmore

Scheduling safe studio appointments with Odeyalo Clothing

odeyalo, a Montreal-based slow fashion brand, needed a way to safely manage in-person customer traffic at its studio for try-ons and order pickups, especially during the pandemic. The challenge was to find an efficient system to organize foot traffic, prevent double-booking, and allow customers to schedule appointments independently without disrupting the small team's workflow.

The brand implemented online scheduling software from Setmore. The solution empowered customers to book appointments directly through the website and Instagram, while the team used Setmore's calendar and "Events" feature to block unavailable times and share real-time availability. This resulted in clients quickly booking pickups after online orders, more even customer distribution throughout the day, and a streamlined, crowd-free process that the company plans to keep. Setmore provided a user-friendly system that improved calendar management and customer service.

Odeyalo

Marie-Eve Proulx

Head Designer