Case Study: Northern Arizona University Streamlines Athlete Scheduling and Care with Setmore

Keeping NAU’s athletes on top of their game

Northern Arizona University’s NAU Sports Medicine team needed a better way to coordinate care for more than 300 student athletes while balancing packed class, practice, and competition schedules. Working with **Setmore**, the team sought a simpler way to manage appointments, reduce no-shows, and keep athlete care organized across multiple providers.

Using **Setmore’s** online appointment scheduling, NAU enabled athletes to book with the right healthcare provider 24/7, supported telehealth during the pandemic, and used calendar automation, text reminders, and booking data to manage clinic traffic and report service activity. Amanda Bock said text reminders led to very few missed appointments, and the team could quickly pull data on injury evaluations and rehabilitations by sport—helping improve operations and demonstrate impact to coaches and administration.

Northern Arizona University

Amanda Bock

Athletic Trainer