Case Study: MyGP streamlines team scheduling and training with Setmore

Just what the doctor ordered Easy team scheduling for MyGP

MyGP, a UK healthcare service helping more than 2 million patients book doctor appointments and order prescriptions, needed a simple way to organize team scheduling, customer onboarding, and internal training. To support its training and customer success teams, MyGP turned to Setmore to manage logistics and keep staff and client bookings running smoothly.

With Setmore’s online scheduling, booking page, calendar view, and automated email reminders, MyGP was able to streamline session planning, delegate tasks based on real-time availability, and give clients the power to self-schedule. The result was better team coordination, improved customer experience, and the ability to keep delivering services through the pandemic while competitors could not, with MyGP describing Setmore as a “lifesaver.”

MyGP

Kieron Heath

Customer Operations Head