Case Study: SketchDeck improves customer issue resolution with SessionStack

SketchDeck ensures excellent customer support with SessionStack

SketchDeck, a company that provides an on-demand professional design service, faced a challenge in scaling its customer support. As their platform grew rapidly, they received an increasing number of support tickets. Customers often struggled to clearly explain their technical issues, making it difficult and time-consuming for the small support team to diagnose and resolve problems effectively. They turned to SessionStack for a solution.

By implementing SessionStack, SketchDeck’s support team gained the ability to see exactly what a user experienced by watching session recordings. This allowed them to quickly identify the root cause of issues without lengthy back-and-forth communication with customers. As a result, SketchDeck significantly improved its issue resolution rate and speed within just three months. SessionStack enabled the team to reallocate valuable resources from troubleshooting to new feature development while providing superior customer support.

SketchDeck

David Mack

Co-Founder