Case Study: Kendall/Rohde & Associates achieves an 80% reduction in no-shows with Sesame Communications

Kendall/Rohde & Associates - Customer Case Study

Kendal/Rohde & Associates is a family dental practice committed to delivering a comfortable, stress‑free patient experience. Without an automated appointment reminder system, the practice faced high no‑show rates and lost revenue, and Dr. Rohde was too tied up with operational and administrative duties to keep consistent contact with patients.

Sesame implemented an automated patient engagement system that created multiple touch points, automated reminders and patient surveys, and streamlined communications. The solution cut no‑shows by 80%, generated a 5‑star rating for Sesame’s customer service and 99% positive feedback, while enabling the practice to share updates, gather patient input and bolster its online reputation.

Kendall/Rohde & Associates

Jeff Rohde

Kendall/Rohde & Associates