Case Study: Kendall/Rohde & Associates achieves 80% reduction in no-shows with Sesame Communications

Kendall/Rohde & Associates - Customer Case Study

Kendall/Rohde & Associates, led by Dr. Jeff Rohde in Santa Barbara, needed a better way to keep patients engaged—there was no automated reminder system and the team was too busy to follow up consistently. The practice has been a Dental Sesame member since 2009 and wanted to reduce no-shows and capture patient feedback more effectively.

Dental Sesame implemented an automated patient engagement system that opens multiple touch points, sends appointment prompts and survey requests, and posts verified reviews to Dr. Rohde’s Healthgrades Enhanced Profile. The result: an 80% reduction in no-shows, 99% positive feedback, and a five‑star rating for Sesame customer service.

Kendall/Rohde & Associates

Jeff Rohde

Kendall/Rohde & Associates