Case Study: Diehl Orthodontics cuts no-shows by 50% and boosts web visits 52.7% with Sesame Communications (Ortho Sesame)

Diehl Orthodontics - Customer Case Study

Diehl Orthodontics, led by Dr. Byron Diehl in Redlands, CA, needed to replace an outdated, non‑responsive website and improve patient communication. Dr. Diehl wanted a mobile‑friendly site and tools to reach prospective patients, increase online exposure, and stand out in the greater Loma Linda area.

Upgrading to a Sesame Premium Website and adding Ortho Sesame features—streamlined site structure and navigation plus self‑serve tools like appointment requests, post‑appointment surveys, and referral forms—improved communication and cut no‑shows and cancellations by 50%. The practice experienced a 52.7% year‑over‑year increase in web visits, a 37.5% rise in new patient calls, and five new patient appointments in the first month.

Diehl Orthodontics

Byron Diehl

Diehl Orthodontics