Case Study: WESTbahn achieves higher customer satisfaction and streamlined reservations with SES-imagotag

WESTbahn - Customer Case Study

WESTbahn is a private Austrian railway company operating passenger services between Vienna and Salzburg. To make its reservation system more customer friendly while minimizing disruption to operations, WESTbahn worked with SES-imagotag to deploy G1 pro 2.7 electronic labels beginning in 2014, seeking an easy-to-integrate, cost‑efficient solution that could be maintained during service hours.

SES-imagotag delivered a plug & play digital signage system that perfectly integrated with WESTbahn’s existing reservation software—the first solution of its kind installed in a train—enabling self‑managed maintenance and installation during operating hours. The quick, economical rollout resulted in improved customer satisfaction and proved more efficient than alternative solutions.

WESTbahn