Case Study: Clearcover Reduces Repair Cycle Time with ServiceUp

Clearcover - Customer Case Study

Clearcover, a next-generation insurance company, faced challenges in its vehicle repair process, including maintaining consistent communication between parties, lowering cycle times, and managing its repair network. To address these operational efficiency hurdles, Clearcover partnered with the tech platform ServiceUp for its repair management solutions.

ServiceUp implemented a comprehensive solution featuring robust oversight, cost control via preset labor rates, and concierge-level logistics. This provided transparency for all parties and streamlined the entire repair process. The results for Clearcover were significant: a 31% reduction in cycle time, a 70% decrease in supplement percentage, and over 20 hours saved per adjuster each week, leading to faster claims processing and improved customer satisfaction.

Clearcover

Aaron Wheaton

Chief Claims and Customer Service Officer