Case Study: VSC Fire and Security improves service efficiency and revenue with ServiceTrade

VSC Fire and Security - Customer Case Study

VSC Fire & Security, Inc. is a large fire protection, security, and life safety contractor with more than 250 service technicians across 15 branch offices. The company needed a way to standardize customer service operations quickly without disrupting service or requiring changes to its accounting system, and it turned to ServiceTrade.

ServiceTrade implemented its service management platform for VSC in just four months, handling scheduling, dispatching, contract pricing, online quoting, and customer self-service. The results included 95% of inspections and service calls completed in the month due, quotes per month increasing to four times the post-launch level, deficiencies converted into quotes at 10 times the starting rate, a 90% quote approval rate in one month, and more than 16,000 online after-service reports sent to customers.

VSC Fire and Security

Kyle Kienzle

Dir. of Applications