Case Study: VSC Fire and Security boosts efficiency and revenue with ServiceTrade

VSC Fire and Security completes implementation in 4 months with ServiceTrade

VSC Fire and Security, a top-tier fire protection and life safety solutions company with over 250 technicians, needed an application to standardize its customer service operations across 15 branches. Their challenge was to find a solution with a quick implementation that wouldn't slow down services or require changes to their accounting system. They selected the ServiceTrade platform to meet this need.

ServiceTrade assigned a dedicated services engineer to manage the implementation, which was completed in just four months. The results were significant, with VSC now completing 95% of service calls in the month they are due. The number of quotes sent monthly increased four-fold, while the rate of converting deficiencies into quotes grew ten-fold. ServiceTrade helped VSC increase revenue, improve operational efficiency, and strengthen customer relationships by providing better visibility and a convenient online service portal.

VSC Fire and Security