Case Study: MSI Mechanical Systems achieves faster billing and greater efficiency with ServiceTrade

MSI Mechanical Systems cuts invoicing from 30 days to same-day with ServiceTrade

MSI Mechanical Systems, Inc., a $10+ million mechanical services operation, faced significant inefficiencies from its long-standing paper-based workflow, including delayed billing and limited service visibility. To address these challenges, the company partnered with ServiceTrade to find a service-first digital solution tailored to its needs.

By implementing ServiceTrade's software and equipping technicians with iPads, MSI digitized its operations from the field to the front office. This solution provided real-time access to asset histories and digital forms, which resulted in same-day invoicing—a dramatic improvement from a 30-day billing cycle—and fostered greater transparency and trust with customers through detailed service reports.

MSI Mechanical Systems, Inc