Case Study: VSC Fire and Security Achieves Greater Efficiency and Revenue with ServiceTrade

How Centralized Customer Data Drives Efficiency and Revenue

VSC Fire and Security, a fire protection, life safety, and security contractor, needed a better way to centralize customer information, track recurring inspections, and reduce lost billable work orders. Before ServiceTrade, technicians often had to remember deficiencies or call them in, and service tickets could sit in trucks for days, delaying revenue.

With ServiceTrade, VSC gained a holistic view of customer data across service managers, deficiency managers, and install crews, with anyone able to update records and create deficiencies directly in the system. The result was faster communication, quicker quoting and follow-up, better tracking of recurring service schedules, and improved revenue capture from getting tickets back to the office sooner; VSC also used ServiceTrade budget-call alerts to win more planned work, such as six-year fire extinguisher maintenance.

VSC Fire and Security

Jeff Lewis

VP of Inspections