Case Study: Fire Protection Team streamlines customer service with ServiceTrade's Customer Portal

Fire Protection Team Streamlines Customer Service with ServiceTrade’s Customer Portal

Fire Protection Team, a Connecticut-based fire and life safety contractor serving customers across New England, had a challenge with time-consuming customer interactions and distributing inspection reports. After using ServiceTrade since 2015, they looked for a better way to streamline service delivery and reduce the administrative burden on their sales and office teams.

To solve this, ServiceTrade’s Customer Portal was rolled out more aggressively so customers could self-serve for inspection reports, quotes, invoices, and inspection history. The result was major time savings for staff and customers, improved customer experience, and a measurable milestone: Fire Protection Team enrolled its 1,000th customer in the portal within a year.

Fire Protection Team