Case Study: Gestió de Serveis Sanitaris improves service management with ServiceTonic

Gestió de Serveis Sanitaris - Customer Case Study

Gestió de Serveis Sanitaris (GSS), a public Spanish healthcare company, faced the challenge of increasing the efficiency and control of its Systems Department. The company needed a single communication point between its users and the department to improve service management. GSS selected ServiceTonic's service desk platform to automate its support processes and meet this need.

ServiceTonic was implemented and fully customized to GSS's requirements in just one week, integrating with their email and Active Directory. The solution automated workflows and provided dashboards and SLAs, which helped the IT department exceed over 90% of its established service levels. Due to its multiservice capacity, GSS also expanded the use of ServiceTonic to its Maintenance and General Services Departments, making it a strategic organizational tool.

Gestió de Serveis Sanitaris