Case Study: Riley Plumbing and Heating achieves better job costing and liability protection with ServiceTitan Fleet Pro

Why Riley Plumbing and Heating picked Fleet Pro

Riley Plumbing and Heating, a residential and commercial service shop in Gardnerville, Nevada, needed a better way to verify technician activity, improve job costing, and protect itself from liability after a truck rollover incident raised questions about what really happened. The company chose ServiceTitan’s Fleet Pro, which provides GPS tracking and dashcam footage to monitor routes, driving behavior, and time on site.

Using ServiceTitan’s Fleet Pro, Riley Plumbing and Heating was able to review video and GPS data to uncover the true cause of the accident, support insurance claims, and reduce liability. The system also improved job costing by showing exactly how long technicians were on each job, eliminating clock-in/clock-out errors and helping the company price work more accurately; Riley said the tool is “worth every penny.”

Riley Plumbing and Heating

Lawrence Riley

Owner