Case Study: All Comfort Services achieves smarter dispatching and higher revenue with ServiceTitan Dispatch Pro

Why Dispatch Pro Is All Comfort Services’ ‘Best Friend’

All Comfort Services, a residential HVAC, plumbing, and electric company, was struggling with an unsustainable dispatching process during a busy heatwave. Their dispatcher had to manually schedule 14 technicians, look up addresses to cut drive times, and juggle calls and appointment updates, creating major stress and inefficiency. ServiceTitan’s Dispatch Pro was brought in to help solve the problem.

ServiceTitan implemented Dispatch Pro, which automatically assigns technicians based on location, expertise, and sales history, and updates schedules every 10 minutes. The result was less dispatcher stress, reduced drive time and fuel costs, and the ability to manage 20 technicians more easily without hiring another dispatcher. It also helped All Comfort Services uncover hidden top performers and contributed to higher productivity, with dispatching supporting growth toward $13.5 million in revenue, up from $12 million in 2022.

All Comfort Services

Nick Chacos

Operations Manager