Case Study: Riley Plumbing and Heating achieves $1.2 million in additional revenue with ServiceTitan

What comes with 100 additional Titan Advisor points? For Riley Plumbing and Heating, it was $1.2 million

Riley Plumbing and Heating, a residential and commercial service shop in Gardnerville, Nevada, used ServiceTitan and its TitanAdvisor (TAD) score to improve performance and uncover operational gaps. Owner Lawrence Riley said the team initially used the software mainly for dispatching and photos, but later realized it could do much more to help manage the business.

With ServiceTitan, Riley Plumbing and Heating began tracking TitanAdvisor points to hold employees accountable, improve consistency, and drive actions like marketing campaigns and membership sales. The result was a 100+ point increase in their score year over year and an estimated $1.2 million in additional revenue, showing measurable business impact from using ServiceTitan more fully.

Riley Plumbing and Heating

Lawrence Riley

Owner